Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC)

Author/Authors

Journal

Journal of Information Technology Teaching Cases

Publisher

Palgrave Macmillan Ltd.

Year

Issue/Number

1

Keywords

Change management

Project management

Robotic Process Automation

Volume

7

Pages

29-34

DOI

10.1057/s41266-016-0008-9

ISSN

20438869

ikona

Typ publikacji

Journal article