Author: Lacity, M.
Cognitive Virtual Agents at SEB Bank
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Author/Authors
Institution
London School of Economics and Political Science
Year
2017
Volume
17/01
Place Published
London, UK
Robotizing Global Financial Shared Services at Royal DSM
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Author/Authors
Journal
The Capco Institute Journal of Financial Transformation
Publisher
Henley Business School
Year
2017
Volume
46
Pages
8-21
Reimagining Professional Services with Cognitive Technologies at KPMG
Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC)
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Author/Authors
Journal
Journal of Information Technology Teaching Cases
Publisher
Palgrave Macmillan Ltd.
Year
2017
Issue/Number
1
Volume
7
Pages
29-34
DOI
10.1057/s41266-016-0008-9
ISSN
20438869