Keyword: Change management

Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC)

Keywords

See details

Author/Authors

Journal

Journal of Information Technology Teaching Cases

Publisher

Palgrave Macmillan Ltd.

Year

2017

Issue/Number

Volume

Pages

29-34

DOI

10.1057/s41266-016-0008-9

ISSN

20438869