Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC)
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Journal
Journal of Information Technology Teaching Cases
Publisher
Palgrave Macmillan Ltd.
Year
2017
Issue/Number
1
Volume
7
Pages
29-34
DOI
10.1057/s41266-016-0008-9
ISSN
20438869